Option 1 — In the App (recommended)
- Open Finessi.
- Go to Profile → Settings → Delete Account.
- Enter your password and confirm.
Your account and personal data are deleted immediately on our servers; backups are purged within 35 days.
Option 2 — By email
If you can't access the App (lost device, forgotten password, etc.), email us and we'll delete your account within 30 days. Use the button below — it opens your email app with a pre-filled message.
Send the request from the email address you used to register. If you used Google Sign-In, send it from that Google email. We may ask one verification question to confirm it's you.
What gets deleted
- Profile (name, email, password hash, birthday, country, language, currency, avatar).
- Transactions, savings goals, places, custom categories.
- Game state — XP, level, gold, streak, dragon evolution, quests, achievements.
- Telemetry and behavioural events tied to your account.
- Receipt images you uploaded.
- Push notification token and notification preferences.
- Active sessions and refresh tokens.
What is not deleted
- Active subscriptions. Premium subscriptions are billed by Google Play or Apple, not us. Cancel separately:
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Finessi.
- iOS: App Store → Apple ID → Subscriptions → Finessi.
- Records we are required to keep by law (e.g., financial / tax records relating to your purchases, retained for the period required by the applicable law).
- Encrypted backups — purged on their normal rotation cycle within 35 days.
Timeline
- In-app deletion: immediate.
- Email request: within 30 days of receipt.
- Backup purge: within 35 days.
We will email a confirmation when your data has been removed.
Related: Privacy Policy · Terms of Service